Terms and Conditions of Sale

Terms and Conditions of Sale

Privacy Policy

Dimensão do Pensamento Lda. in order to protect your personal data, has developed a set of measures, which aim the protection of your data.

People under 18 years of age are not allowed to make any order or any data record.

When you register and give your data, you allow Dimensão do Pensamento Lda. to use it for all matters related to your order.

The data is recorded and processed by computer and can be used for product offers, services, promotional campaigns, advertising campaigns and for order processing.

Dimensão do Pensamento Lda. guarantees its clients that they will not sell or rent the data to third parties, thus guaranteeing their confidentiality.

If you wish to change or cancel your data, you are entitled to do so and you can express your wish to Dimensão do Pensamento Lda. by registered letter or by email – international@dpuniformes.com

By the same way client can also express the desire not to receive any kind of offers, campaigns, services.

Customer Information – what is its purpose?!

The data provided by the customer is needed for:

– Processing, shipping and notifications about order status

– Provide Customer Service, should the need arise

Access to Information

Access to the information is restricted and the data is only used for processing the orders since payment, up to delivery and subsequent assessment of customer satisfaction.

Despite all measures taken to protect customer data, Dimensão do Pensamento Lda. cannot be held responsible for any act that does not result from its own negligence.

Dimensão do Pensamento Lda. reserves the right to make updates / changes to the privacy policy, which will be communicated on this site.

Email List – Communication

When you purchase an article in our site, your email address is automatically added to our email list. If you do not wish or do not allow it, you can always request its removal from our list by email – international@dpuniformes.com.

How to Order

To place an order, make a search in our online store, add the product(s) to the shopping cart and then fill out the form, select payment mode, finish the order and, unless any processing error or incorrect data entry, you will immediately receive an email with the order confirmation, order number and data to make the payment.

Product Information

Our products are presented with name, reference, photographs, available sizes and colors, as well as composition, prices and size information

The images on our page are merely illustrative, and the colours that appear on your screen may vary. So, if you have any doubt about any of the products, we suggest that you contact us by email  – international@dpuniformes.com or by phone   +351  234420374 or +351 925127803

The stock shown may suddenly change due to the massive purchase of a certain item, item withdrawal of stock, or some information processing error. In these cases, Dimensão do Pensamento Lda, will inform client, who will have the option to cancel the order, change the order or wait for its stock to be restored.

The price of all products, is Ex-Works, presented in Euros and includes VAT at the legal current rate in Continental Portugal.

Dimensão do Pensamento Lda. reserves the right, without prior notice, to change at any time the information and commercial offers presented about products, prices, promotions, commercial conditions and services. Any change will be published on the page – dp-educ.store

Some products may contain some incorrect information, so in this case and before completing the order, Dimensão do Pensamento Lda. will inform the customer by email, and will wait for its decision on how to proceed.

Shipping process:

Shipments are made by the carrier chosen by Dimensão do Pensamento Lda.

Delivery attempts:

Carrier will make 1 delivery attempt at the address informed by the customer.

It is essential that at the delivery address there is a person authorized by the buyer, over 18 years old, bearer of identification document to receive the goods and to sign the delivery protocol. If unsuccessful delivery, the packadge will be returned to the Distribution Centre where it can be picked up within the next 5 working days in the nearest pickup point (to be informed).

Dimensão do Pensamento Lda. will inform the client if the delivery attempt was unsuccessful and will provide pickup point address.

POLICY OF EXCHANGES AND RETURNS

Dimensão do Pensamento Lda. aims customer satisfaction.

After receiving the order the customer has a period of 14 days to return / exchange the items, if this is the case customer should inform  Dimensão do Pensamento Lda. by phone : +351 234420374 – +351 925127803

Any item for return/ exchange must be presented in the same conditions in which it was delivered to the customer and within the period stipulated above.

Returned items that have been washed, used, personalized (stamped or embroidered) or have undergone some transformation (model adjustments, hems, length, written boxes etc…) are not accepted.

We do not exchange promotional items, except for any defect in the item, or shipping error of the product

RETURN mode

We ask that you to pack the item(s) in a conscientious way having in mind that they must arrive in perfect conditions, accompanied by the original invoice or its copy.

Returns are not allowed if the articles do not meet the conditions described above.

Customers will choose the most convenient method of shipping as related cost will be their responsibility. In case of defective item or shipping error by Dimensão do Pensamento Lda.  will inform customer the procedure to be followed as these cost are its responsibility

After receiving the article(s), they are assessed by Quality Department, which will check whether the items are in accordance with above mentioned conditions..

If everything is in accordance, the client will be informed by email or by telephone, of the deadline for reshipping the article(s) and the cost of reshipping.

Dimensão do Pensamento Lda. will refund the amount, shipping costs not included, by bank transfer if the client does not wish to wait for the availability of the article(s), or do not wish to replace for another color, or do not accept that the amount will remain in credit for future orders. In this case customer must indicate the IBAN of his bank account, as well as the name of the account holder

Dimensão do Pensamento Lda. reserves the right to refuse returns outside the above established period, or of any item(s) not in the conditions in which they were acquired.

The Return Address

Dimensão do Pensamento Lda.

Dr. Mário Sacramento n – 47

3810-107 Aveiro
Portugal

HOW TO PROCEED IN CASE OF DISPUTE

In the event of a consumer dispute, the consumer may appeal to the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr, or the following alternative consumer dispute resolution entity:

Centro de Arbitragem de Conflitos de Consumo de Lisboa
Rua dos Douradouros, nº 116-2º 1100-207 Lisboa
Tel.: 218 807 000 / 218807030.
Email: juridico@centroarbitragemlisboa.ptdirector@centroarbitragemlisboa.pt
Web: www.centroarbitagemlisboa.pt

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